Jessica Stillman from Inc. wrote a provocative piece containing Jeff Bezos quotes. The title is, “7 Jeff Bezos Quotes That Outline the Secret to Success,” and you don’t have to scroll far to find something that moves counter to generally accepted wisdom.
This statement leaps from the page:
“The balance of power is shifting toward consumers and away from companies … The right way to respond to this if you are a company is to put the vast majority of your energy, attention, and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it. In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
Once I realized Jeff Bezos was advising people to spend less on marketing, I cringed a bit. My defenses shot up. At AJ Design and Marketing, LLC, I hang my hat on providing marketing resources and design services. How can this well-respected business giant say something like this that would hack away at the value proposition of little guys like us? And yet, when I pondered his words a little more deeply, I realized that Bezos is saying the same thing I’ve advised clients and prospects before: work on your business before you work on your marketing.
I was recently contacted by the owner of a small and growing boutique with about 1,500 likes on Facebook. The owner knew I had helped develop the site for 105 West Boutique, and she was interested in a website for her similarly positioned business in a different market area. Yes, 105 West Boutique had only about 40,000 likes on Facebook the day their website went live. Yes, they currently have more than 65,000. But I can almost guarantee that the owners of 105 West wouldn’t have invested $4,000 – $6,000 in web development when they had 1,500 likes on Facebook and and $20,000 in annual revenue. Where some designers or site developers may have tried to pitch a website as a way to solidify the business, this owner of the up-and-coming boutique needed different advice: solidify the brand and build a stronger cash position. Then when the business supports the capital investment, build an online sales channel that is appropriate for your current and anticipated volume, with room to grow a bit.
What Jeff Bezos advised, though it seems hip and almost contrarian at first, is what smart businesses have done for eons: Build your business on your core competency, that thing (or those things) you do better/faster/less expensive than anyone else around you. Don’t invent a new way to snooker people into becoming customers; invent a new way to make people’s lives better or easier. Get really good at serving people, and in today’s “new world,” serving people will lead to the growth you desperately want.
It turns out that Jeff Bezos isn’t such a bad guy after all. Yes, I went a little provocateur with my title (ok…a LOT). But I never really believed Bezos has a personal vendetta with those in the marketing profession. However, if marketers position themselves as those who facilitate spammy overselling tactics, then yeah, maybe “spend less on marketing” applies. But not to me. Ever since I started parlaying the hybrid business and design toolkit into my life’s work, I have felt that it is my responsibility to help build stronger clients. And that sometimes means advising a client away from an option or a project that would benefit me and toward a solution that benefits them.
Telling the truth, even when it hurts. That’s business-friendly graphic design.
